JourneyTek Mini Passive 3-piezo Pickup EP1001KM

1. Returns

We accept returns within 14 days from the date of purchase. To be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.

3. Exchanges

If you need to exchange an item for a different size or color, please contact us within 14 days of your purchase. Items must be in the original condition and packaging. We will do our best to accommodate your request.

4. Shipping

To return your product, please mail it to Dutch House, North End Road, Little Yeldham, Essex, CO9 4LE. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund after assessing the situation.

6. Contact Information

If you have any questions regarding our return and refund policy, please contact us at sales@journeyinstrumentsuk.com

1. Processing Time

Orders are typically processed within 2 business days. 

2. Shipping Methods

We offer standard shipping option only which is within 5 days

3. Shipping Areas

We only ship to UK and Ireland

4. Tracking Information

Once your order has been shipped, you will recieve a confirmation email with tracking information. This allows you to monitor the progress of your delivery.

5. Shipping Delays

In rare cases, unforeseen circumstances such as weather conditions delays may happen. While we strive to provide accurate delivery estimates, we cannot gaurantee specific delivery dates.

6. Shipping Address

Please ensure that the shipping address provided during checkout is accurate. We are not responsible for items shipped to incorrect addresses. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, contact the shipping carrier for assistance.

8. Returns due to Failed Deliveries

If an order is returned to us due to multiple failed delivery attempts, the customer will be responsible for any additional shipping costs to resend the package.

9. Contact Information

If you have any questions or concerns about our shipping policy, please contact us at sales@journeyinstrumentsuk.com

Great review link

The EP101KM Passive Piezo Pickup is an elegant pickup solution for transparent tone to amplify the natural sound of your acoustic guitar. Installation requires no modification to your guitar apart from drilling the endpin jack hole and gluing the elements to the bridge plate. This model differs from our other pickups in that it has smaller 12mm piezo pickups for use on guitars with small bridge plates (Such as the Martin Jr. or Taylor GS Mini). If you have a vintage or higher end steel string guitar with a smaller bridge plate, this is the pickup you want in place of the EP001K.

General Specs and Details:

• 3 balanced German-made ceramic piezo elements – 12mm diameter

• Standard 1/4 inch (6.3mm) mono output jack
  • 2.5mm mono input jack from piezo elements
• no batteries needed
• length of wire from peizo element to pickup jack: 22cm
• frequency response 22Hz-18kHz
  • EADGBE guitar frequency range is E2 (82 Hz) to F6 (1,397 Hz)
• impedance under 1 MΩ
• Installation Guide Here: https://journeyinstruments.com/pickup-installation/
• NOTE: As this is an endpin jack, you may consider buying our Journey Guitar Strap which is slit to fit this endpin. Otherwise, you may need to enlarge the hole for your strap.
  • Strap Button Threads: 3/8-32 standard (if you need to replace the strap button)
  • Inner socket Threads: M12*0.75 metric (If you need to replace a nut for the pickup inner tube threads)